SOC 2: Availability

Document service availability commitments, recovery objectives, and critical dependencies so operations teams can align architecture and support procedures to contractual uptime expectations.

Forecast system demand, monitor performance thresholds, and execute capacity planning actions before bottlenecks affect customer-facing services.

Design infrastructure with redundancy, fault tolerance, and environmental safeguards so single points of failure do not compromise service continuity.

Continuously monitor service health, latency, and availability indicators, and trigger alerts with actionable runbooks when thresholds are exceeded.

Maintain tested continuity and disaster recovery plans that define backup strategy, failover processes, and recovery responsibilities across critical systems.

Execute and monitor backup jobs, validate backup integrity, and perform periodic restore tests to demonstrate recoverability within defined objectives.

Operate documented incident response workflows for outages, including escalation, communication, root-cause analysis, and corrective action tracking.

Assess operational impact of changes before release and schedule high-risk deployments with rollback and communication plans to minimize outage risk.

Conduct scheduled exercises such as backup restores and failover drills, capture lessons learned, and update procedures to improve recovery performance.